Smart Governance

COVID-19: SMART GOVERNANCE BUSINESS CONTINUITY GUIDE

Prescriptive guidance for our Customers on how to maintain business continuity while implementing preventive measures.

Purpose of this document

The purpose of this document is to provide clear, concise and actionable guidance for safe operations while applying preventive and auto-protection measures against COVID-19.

What is COVID-19?

COVID-19 is a disease caused by a new strain of coronavirus. ‘CO’ stands for corona, ‘VI’ for virus, and ‘D’ for disease. Formerly, this disease was referred to as ‘2019 novel coronavirus’ or ‘2019-nCoV.’

The COVID-19 virus is a new virus linked to the same family of viruses as Severe Acute Respiratory Syndrome (SARS) and some types of common cold.

Read more on the World Health Organization website for more info: https://bit.ly/2TMRTbW

Basic Prevention Steps

Conduct online any meetings that usually take place on premises.

Reinforce frequent handwashing and sanitation and procure needed supplies. Prepare and maintain handwashing stations with soap and water, and if possible, place alcohol-based hand rub (hand sanitizers) in each meeting room, at entrances and exits, and near lunchrooms and toilets.

Clean and disinfect office buildings, meeting rooms and especially water and sanitation facilities at least once a day, particularly surfaces that are touched by many people (railings, lunch tables, equipment, door and window handles, materials handled by multiple individuals, etc.)

Implement social distancing practices that may include:

  • Acting calmly and with purpose
  • Staggering the beginning and end of the workday
  • Cancelling assemblies and other events that create crowded conditions
  • When possible, promote work from home and restrict as much as possible the number of staff on premises
  • Teach and model creating space and avoiding unnecessary touching

Maintain the Chain of Command operational

Clearly define the chain of command and the process of fail-over and transmission of responsibility when and if anyone gets sick.

Promote work from home and preventive actions like social isolation practices to protect your workforce and decision-makers.

Provide guidance and best practices on how to work from home and staying disciplined and psychologically sane. This video from Harvard Business Review is a good starting point: https://bit.ly/2vkx53x

Just because you move your workforce off premises, this doesn’t have to translate into your Organization running into a stall and becoming paralyzed.

As long as you guarantee that your IT infrastructure allows your workforce to connect remotely to email and your SMART GOVERNANCE implementation, using VPN or other secure technical approaches (like exposing the application through HTTPS to the Public Cloud – make sure to use SSL certificates with 2048 bit length or more), collaboration and hierarchical approval processes can continue to occur in SMART GOVERNANCE.

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Conduct your CORPORATE Governance Meetings remotely

The same is true for your Leadership Team, Committee Members, your Board of Directors and the Corporate Secretary team.

If these individuals have access remotely to email, video conferencing tools like Microsoft Teams, Skype for Business or Cisco WebEx (to name a few) and your SMART GOVERNANCE implementation, they can participate from off premises on governance meetings, and with this you’re guaranteeing that your leadership body is safe, healthy and ready.

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Work with your Partners

Last but not least, work with your Application, Infrastructure and Service Partners in order to secure that, as their companies also roll-out their contingency plans and apply auto-protection measures, the capabilities and infrastructure are in place to allow their technical teams to continue to provide the same level of service and support remotely in order to protect your Organization’s business continuity.

Let’s beat this thing and move on with our lives.

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Smart Governance

Smart Governance on New Microsoft Edge: Zero Day Compatibility Achieved

A few hours ago, Microsoft as announced the release of the all new Microsoft Edge, based on the Chromium open source project.

With this new browser, Microsoft is aiming at «delivering better compatibility for everyone, less fragmentation for web developers, and a partnership with the Chromium community to improve the Chromium engine itself».

We’ve been busy bees as usual and have successfully tested and validated the latest version of SMART GOVERNANCE to be fully compatible with the new Microsoft Edge, on day zero of it’s release.

We remain focused on keeping our Customers on the edge of innovation (pun intended) with absolute commitment and determination.

Pushing Forward.

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Smart Governance

Happy New Year!!

Did you know that we support millions of combinations of configurations with Smart Governance? That means that we support millions of possible scenarios with our product. Probably, your Organization scenario too 😉

Did you know that we’re working new geographies?

Did you know we’re hiring and expanding our team?

Did you know the Smart Governance family continues to grow?

We’re all in our team humbled by the great Year we had in 2019, excited by the awesome developments and all the work we’ve been putting into our product, and energized by the warm adoption continuously achieved with our Customers.

 

Thank you for being there, for your continued trust and for being part of this adventure.

May purpose continue to guide us all in 2020. Wishing you all an awesome New Year.

 

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Recruitment, Smart Governance

Merry Xmas!

We wish you, your family and your friends, a  Happy Christmas 🙂

No matter where you may be in the World, the warmth of Christmas will bring us closer together. May you have a wonderful holiday!

A big thank you to our Smart Governance family. Thanks for your continued trust, fellowship and long term commitment.

 

Last but not least, give the perfect gift to someone you love this Christmas: help them join a team of good people:

Let’s change the World, one Smart Governance at a time 🙂

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Recruitment, Smart Governance

We’re hiring! Business Developer, come join us.

Changing the World by impacting the day to day of leaders and decision makers is an honorable mission that’ll echo through the next generations.

Delivering agility, transparency, efficiency and efficacy that span throughout the entire Organization, while experiencing stories that one day will be worth sharing with your grandchildren, drives your motivation and fuels your actions to push forward.

We’re hiring on our Lisbon office.

If this appeals to you, send us your CV and your thoughts on why you believe you’re the right person for the job (on a format of your choosing that we must be able to view), both in english, by applying here.

We’re looking for someone who wishes to be part of and contribute to this tech endeavor, enrolling on a sustainable team and our collective dream to change the World, one decision at a time.

We’re working with customers and events in several countries, so travelling will be involved.

The Role of the Business Developer

A Business Developer works to improve an organizations market position and achieve financial growth. This person helps achieving long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. This person job is to work with the internal team, marketing staff, and managers to increase sales opportunities and thereby maximize revenue for their organization. To achieve this, they need to find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. This Business Developer will also help manage existing clients and ensure they stay satisfied and positive. They call on clients, often being required to make presentations on solutions and services that meet or predict their clients’ future needs.

Job Description

The primary role of the Business Developer is to prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients.The Business Developer must establish a plan of persuasive approaches and pitches that  will convince potential clients to do business with CAVEDIGITAL. The Business Developer must buildup a rapport with new clients, and implement actions that aid in the achievement of the Business Development targets for sales and provide support that will continually improve the maintenance of customer relationships. Also, it’s a requirement to grow and retain existing accounts by presenting new solutions and services to clients. The Business Developer works with senior level management, marketing, and technical staff. Strategic planning and reporting is a key part of this job description, since it is the Business Developer’s responsibility to empower and enable the Business Development pipeline of new business coming in to CAVEDIGITAL. This requires a thorough knowledge of the market, the solutions/services CAVEDIGITAL can provide, and of the company’s competitors. The main duties of the Business Developer can be summarized as follows:

New Business Development

  • Prospect for potential new local and international clients and turn this into increased business.
  • Cold call as appropriate within your market and geographic area to ensure a robust pipeline of opportunities. Visit and meet potential clients by growing, maintaining, and leveraging your people network.
  • Identify potential clients, and the decision makers within the client organization.
  • Research and build relationships with new clients.
  • Set up meetings between client decision makers and CAVEDIGITAL’s practice leaders/Principals.
  • Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
  • Participate in pricing the solution/service.
  • Implement a Business Development Knowledge Base that, amongst other topics, aid in handling objections by clarifying, emphasizing agreements and working through differences to a positive conclusion while proposing a variety of styles to persuade or negotiate appropriately.
  • Present an image that mirrors that of the client.

Client Retention

  • Control the customer lifecycle in order to point out when to present new products and services and enhance existing relationships.
  • Work with technical staff and other internal colleagues to meet customer needs.
  • Arrange and participate in internal and external client debriefs.

Business Development Planning

  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  • Using knowledge of the market and competitors, identify and develop CAVEDIGITAL’s unique selling propositions and differentiators.

Management and Research

  • Submit weekly progress reports and ensure data is accurate.
  • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
  • Forecast sales targets and ensure they are met by the team.
  • Track and record activity on accounts and help to close deals to meet these targets.
  • Work with the team to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
  • Ensure all team members represent the company in the best light.
  • Present business development training and mentoring to internal staff.
  • Research and develop a thorough understanding of CAVEDIGITAL’s people and capabilities.
  • Understand CAVEDIGITAL’s goal and purpose to continuously enhance the company’s performance.

Background and Skills

Creativity and an excellent comprehension of software solutions, both on technical and functional topics, are important required skills.

Ability to fluently speak, read and write Portuguese (Portugal) and English.

Other Skills and Qualifications

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office (Word, Excel, PowerPoint, Visio).

Interested? Apply here, share on how you believe you can contribute and don’t forget to attach your CV.

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Recruitment, Smart Governance

We’re hiring! Business Development Support and Intel Operative, come join us.

Changing the World by impacting the day to day of leaders and decision makers is an honorable mission that’ll echo through the next generations.

Delivering agility, transparency, efficiency and efficacy that span throughout the entire Organization, while experiencing stories that one day will be worth sharing with your grandchildren, drives your motivation and fuels your actions to push forward.

We’re hiring on our Lisbon office.

If this appeals to you, send us your CV and your thoughts on why you believe you’re the right person for the job (on a format of your choosing that we must be able to view), both in english, by applying here.

We’re looking for someone who wishes to be part of and contribute to this tech endeavor, enrolling on a sustainable team and our collective dream to change the World, one decision at a time.

We’re working with customers and events in several countries, so travelling will be involved.

The Role of the Business Development Support and Intel Operative

Context on who and what will need support and intel: a Business Developer works to improve an organizations market position and achieve financial growth. This person helps achieving long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. This person job is to work with the internal team, marketing staff, and managers to increase sales opportunities and thereby maximize revenue for their organization. To achieve this, they need to find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. This Business Developer will also help manage existing clients and ensure they stay satisfied and positive. They call on clients, often being required to make presentations on solutions and services that meet or predict their clients’ future needs.

The Business Development Support and Intel Operative is a junior role and works to support both from the back office and on the field and provide intelligence to all the business development initiatives promoted and executed by the Business Development Team and the Senior Leadership Team.

Job Description

The primary role of the Business Development Support and Intel Operative (BDSIO) is to support the Business Development Team in prospecting for new clients by networking, cold calling, advertising or other means of generating interest from potential clients. The BDSIO must then aid in establishing a plan of persuasive approaches and pitches that will convince potential clients to do business with CAVEDIGITAL. The BDSIO must develop intelligence that enables the buildup of a rapport with new clients, and implement actions that aid in the achievement of the Business Development Team targets for sales and provide support that will continually improve the maintenance of customer relationships. Also, it’s a requirement to grow and retain existing accounts by presenting new solutions and services to clients. The BDSIO works with the Business Development Team, mid and senior level management, marketing, and technical staff. Strategic planning and reporting is a key part of this job description, since it is the BDSIO’s responsibility to empower and enable the Business Development Team to develop the pipeline of new business coming in to CAVEDIGITAL. This requires a thorough knowledge of the market, the solutions/services CAVEDIGITAL can provide, and of the company’s competitors. The main duties of the BDSIO can be summarized as follows:

New Business Development Support and Intel

  • Prospect for potential new local and international clients and turn this into increased business.
  • Cold call as appropriate within your market and geographic area to ensure a robust pipeline of opportunities. Visit and meet potential clients by growing, maintaining, and leveraging your people network.
  • Identify potential clients, and the decision makers within the client organization.
  • Research and build relationships with new clients.
  • Set up meetings between client decision makers and CAVEDIGITAL’s practice leaders/Principals.
  • Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
  • Participate in pricing the solution/service.
  • Implement a Business Development Knowledge Base that, amongst other topics, aid in handling objections by clarifying, emphasizing agreements and working through differences to a positive conclusion while proposing a variety of styles to persuade or negotiate appropriately.
  • Present an image that mirrors that of the client.

Client Retention

  • Control the customer lifecycle in order to point out when to present new products and services and enhance existing relationships.
  • Work with technical staff and other internal colleagues to meet customer needs.
  • Arrange and participate in internal and external client debriefs.

Partner Ecosystem Development

  • Prospect for potential new local and international partners and turn this into increased business.
  • Cold call as appropriate within your market and geographic area to ensure a robust pipeline of partner recruitment and to train and drive opportunities for partners. Visit and meet potential partners and support existing partners to drive new business with CAVEDIGITAL’s solutions and services, by growing, maintaining, and leveraging your people network.
  • Identify potential partners, and the decision makers within the partner organization.
  • Research and build relationships with new partners.
  • Set up meetings between partner decision makers and CAVEDIGITAL’s practice leaders/Principals.
  • Plan approaches and pitches. Work with team to develop proposals that speaks to the partners’ clients’ needs, concerns, and objectives.
  • Participate in reseller pricing the solution/service.
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.
  • Present an image that mirrors that of the partner.

Business Development Planning

  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  • Using knowledge of the market and competitors, identify and develop CAVEDIGITAL’s unique selling propositions and differentiators.

Management and Research

  • Submit weekly progress reports and ensure data is accurate.
  • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
  • Forecast sales targets and ensure they are met by the team.
  • Track and record activity on accounts and help to close deals to meet these targets.
  • Work with the team to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
  • Ensure all team members represent the company in the best light.
  • Present business development training and mentoring to internal staff.
  • Research and develop a thorough understanding of CAVEDIGITAL’s people and capabilities.
  • Understand CAVEDIGITAL’s goal and purpose to continuously enhance the company’s performance.

Background and Skills

Creativity and an excellent comprehension of software solutions, both on technical and functional topics, are important required skills.

Ability to fluently speak, read and write Portuguese (Portugal) and English.

Other Skills and Qualifications

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office (Word, Excel, PowerPoint, Visio).

 

Interested? Apply here, share on how you believe you can contribute and don’t forget to attach your CV.

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